Help & answers
Frequently asked questions
Everything you need to know about monitoring, alerts, trials, and billing with Web Status Raven. Still stuck? Email support@webstatusraven.com.
Getting started
What does Web Status Raven monitor?
Web Status Raven runs HTTP and HTTPS website checks. Add a URL, choose a check interval, and we request the page on a schedule to confirm it is reachable and returning a healthy response.
How do I set up my first monitor?
Create a free account, open Monitors, and add a URL. Pick a name, check interval, and save. Alerts are sent to your account email when a check fails and again when the site recovers.
Do I need a card to start?
No. Register and use the free trial for 14 days without entering payment details.
Monitoring & alerts
How often are checks run?
During your trial, checks run every 5 minutes. Paid plans support intervals from 1 minute up to 1 hour, depending on the plan you choose.
How will I know when a site goes down?
We send email alerts when a monitor fails and when it recovers, so you do not need to watch the dashboard around the clock.
What history can I see on the dashboard?
View current status, response times, and uptime trends. Trial accounts include 7 days of history; Starter plans include 7 days; Pro and Business plans include 30 days.
Can I export downtime events?
Yes. On any monitor detail page, download downtime events as a CSV for the time range you are viewing (24 hours, 7 days, or up to 30 days on Pro and Business). Exports use your reporting time zone from Settings and include start and end times, duration, and HTTP status details- useful for client reports and post-incident reviews.
Do you support SSL, DNS, or browser checks?
Not yet. Today Web Status Raven focuses on reliable HTTP and HTTPS uptime checks. Additional monitor types are planned for future releases.
Plans & billing
What happens when my trial ends?
If you have not subscribed, monitoring stops and your account is locked until you choose a paid plan. You can subscribe at any time from the pricing page.
Can I change plans later?
Yes. You can upgrade or downgrade as your needs change. Downgrades may require you to remove excess monitors before the lower plan takes effect.
Is VAT included?
Hulltimate Software Solutions Ltd is not VAT registered, so VAT is not added to the prices shown.
What if a payment fails?
We allow a 7-day grace period to update your payment method. During that time the app may be read-only until payment succeeds.
Can I cancel?
Yes. Cancel any time from your billing portal. See our refund & cancellation policy for details.