Terms of Service

Last updated: 18 June 2026

These Terms of Service ("Terms") govern your use of Web Status Raven ("Service"), a product operated by Hulltimate Software Solutions Ltd ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy and Acceptable Use Policy.

1. The Service

Web Status Raven provides website and endpoint monitoring, uptime reporting, and email alerts. Features and limits depend on your subscription plan or trial status.

2. Accounts

  • You must provide accurate information and keep your credentials secure.
  • You must be at least 18 years old and have authority to accept these Terms.
  • You are responsible for activity under your account and for monitors you configure.
  • We may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy.

3. Free trial

  • New accounts receive a 14-day trial. No payment card is required to start.
  • During the trial you receive access to trial-tier features as described on our pricing page.
  • When the trial ends, if you have not subscribed to a paid plan, your account is locked and monitoring stops until you subscribe.
  • We may change trial length or eligibility for new accounts with reasonable notice where required.

4. Subscriptions and billing

  • Paid plans are billed in advance on a recurring monthly or annual basis through Stripe.
  • Prices are shown in GBP and exclude VAT. We are not VAT registered; VAT is not added to our prices at this time.
  • By subscribing, you authorise recurring charges until you cancel. See our Refund & Cancellation Policy.
  • If a payment fails, we may mark your subscription as past due and allow a 7-day grace period during which the Service may be read-only. After the grace period, access may be suspended until payment is resolved.
  • Plan changes and downgrades may require you to reduce usage (for example, remove monitors) before the change takes effect.

5. Acceptable use

You must comply with our Acceptable Use Policy. You may not use the Service for unlawful purposes, to monitor sites without permission, or to interfere with our infrastructure or other users.

6. Availability and support

We aim to provide reliable monitoring but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages, and factors outside our control may affect the Service. Support levels depend on your plan.

7. Intellectual property

We retain all rights in the Service, software, branding, and documentation. You retain rights in your monitor configuration and data. You grant us a limited licence to process your data solely to provide the Service.

8. Disclaimer

The Service is provided "as is" and "as available" to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Monitoring results and alerts are informational; you remain responsible for your systems and business decisions.

9. Limitation of liability

Nothing in these Terms excludes liability that cannot be excluded under applicable law. Subject to that, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability arising from the Service in any twelve-month period is limited to the fees you paid us in that period (or £100 if you paid no fees).

10. Termination

You may cancel your subscription at any time through the billing portal. We may suspend or terminate access for breach of these Terms, non-payment after the grace period, or if required by law. Provisions that by nature should survive termination (including liability limits and governing law) will survive.

11. Changes

We may update these Terms. We will post the revised Terms on this page and update the "Last updated" date. Material changes to paid subscriptions will be communicated with reasonable notice where required. Continued use after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer protections that may apply in your country of residence.

13. Contact

Hulltimate Software Solutions Ltd
Email: support@webstatusraven.com
Billing: billing@webstatusraven.com