Refund & Cancellation Policy

Last updated: 18 June 2026

This policy explains how cancellation, refunds, and billing disputes work for Web Status Raven subscriptions offered by Hulltimate Software Solutions Ltd. It forms part of our Terms of Service.

1. Cancelling your subscription

  • You may cancel at any time.
  • Cancellation stops future charges. Access to paid features continues until the end of the current billing period unless otherwise stated.
  • After the billing period ends without renewal, your account is locked until you resubscribe, consistent with our trial expiry rules.
  • Deleting your account does not automatically cancel an active subscription; cancel billing first to avoid further charges.

2. Refunds

  • Subscription fees are generally non-refundable.
  • We do not provide pro-rata refunds for unused time within a billing period when you cancel mid-cycle.
  • If you believe you were charged in error (duplicate charge, charge after cancellation, etc.), contact billing@webstatusraven.com within 14 days of the charge. We will review and, where appropriate, issue a refund or credit.
  • Nothing in this policy affects your statutory rights as a consumer under UK law.

3. Failed payments

  • If a renewal payment fails, we will notify you and allow up to 7 days to update your payment method.
  • During the grace period, the Service may be read-only (you can view data but cannot create or edit monitors).
  • If payment is not resolved after the grace period, paid access ends and monitoring may stop until payment is successful.

4. Plan changes and downgrades

  • Upgrades may take effect immediately with prorated charges according to your subscription settings.
  • Downgrades may require you to reduce usage (for example, remove excess monitors) before the lower plan can be applied.
  • Price changes for existing subscribers will be communicated in advance where required by law or contract.

5. Trial

The 14-day trial does not require a payment card. No charges apply during the trial. If you do not subscribe before the trial ends, you will not be charged automatically.

6. VAT

We are not VAT registered. Prices displayed exclude VAT and no VAT is added at checkout at this time. If our VAT status changes, we will update our pricing pages and Terms accordingly.

7. Contact

Billing enquiries: billing@webstatusraven.com